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Terms and conditions

Prices

The hourly rate for research and report writing is £18 and the minimum amount of research is two hours. Copies of documents are charged at cost and travel is charged at 45p per mile. A budget or a set number of hours will be agreed in advance of the research starting

For research packages costing £75 and £150 payment must be made in advance; for packages costing over £150, half the amount is required in advance and the other half before the final report is sent out. For research taking up the minimum time of two hours, this also must be paid in advance. Payment can be made through PayPal or by cheque

Confidentiality

All work is carried out confidentially and I will not disclose any details of the work I am doing for you or pass your details on to anyone else without your agreement. I agree to abide by AGRA’s (Association of Genealogists and Researchers in Archives) code of practice and I am also registered with the Information Commissioner

Research

In carrying out research there is no guarantee that the research will be successful and this can be for a number of reasons: records may have been lost or an ancestor may have deliberately tried to conceal their identity. If, after starting a family tree package, it becomes clear that records cannot be found, I will discuss with you other options for research or refund the amount less the costs of research already carried out

It is always disappointing when, after carrying out research, that records cannot be found. However even if this happens, the time taken for the research must be paid for.